Refund and Cancellation Policy

Effective Date: January 24, 2026 Last Updated: January 24, 2026

Thank you for choosing MenuManager.in (“we,” “us,” or “our”). This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations, refunds, and related matters for our QR-based digital menu ordering system.

1. Free Trial Period

We offer a 15-day free trial to all new users. During this period:

You have full access to all features of MenuManager
No payment is required or charged
You may cancel at any time without any obligation
No refund is applicable as no payment has been made

2. Subscription Plans

2.1 Monthly Subscriptions

Billed on a monthly basis
Auto-renewal occurs unless cancelled before the renewal date
Cancellation takes effect at the end of the current billing cycle
No refunds for partial months of service

2.2 Annual Subscriptions

Billed annually at a discounted rate
Auto-renewal occurs unless cancelled before the annual renewal date
Cancellation takes effect at the end of the current annual period
Refunds handled as per Section 3 below

3. Refund Policy

3.1 Eligibility for Refunds

We offer refunds under the following circumstances:

Within 7 Days of Initial Purchase:

If you are not satisfied with our service within 7 days of your first paid subscription (excluding the free trial period), you may request a full refund
This applies only to your first subscription payment
Request must be submitted via email to support@menumanager.in

Service Unavailability:

If our service experiences extended downtime (more than 48 consecutive hours) due to issues on our end, you may be eligible for a pro-rated refund or service credit
Scheduled maintenance and minor outages are excluded

Billing Errors:

If you were charged incorrectly due to a technical or billing error on our part, we will issue a full refund for the erroneous charge

3.2 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

After the 7-day money-back guarantee period has expired
For partial subscription periods (e.g., if you cancel mid-month)
Due to violation of our Terms of Service resulting in account termination
Change of mind after the refund eligibility period
Failure to cancel before the renewal date
Downtime caused by third-party services, internet connectivity issues, or factors outside our control
Setup fees or onboarding charges (if applicable)
Add-on services or features once activated

4. Cancellation Policy

4.1 How to Cancel

You may cancel your subscription at any time through:

Your account dashboard under “Subscription Settings”
Emailing our support team at support@menumanager.in
Contacting our customer service

4.2 Cancellation Timeline

Monthly Subscriptions: Cancellation must be made at least 24 hours before your next billing date to avoid being charged for the next month
Annual Subscriptions: Cancellation must be made at least 7 days before your annual renewal date

4.3 Effect of Cancellation

Upon cancellation, you will retain access to MenuManager until the end of your current paid period
After the paid period ends, your account will be downgraded and you will lose access to premium features
Your data will be retained for 30 days after cancellation, after which it may be permanently deleted
No refund will be issued for the remaining time in your current billing cycle

4.4 Reactivation

You may reactivate your subscription at any time
Reactivation will be treated as a new subscription with current pricing
Previous subscription pricing is not guaranteed

5. Downgrade Policy

You may downgrade your plan at any time
Downgrades take effect at the end of the current billing cycle
No refund will be issued for the difference between plans
You will retain access to your current plan features until the end of the billing period

6. Refund Processing

6.1 Timeline

Approved refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account

6.2 Refund Method

All refunds will be credited to the original payment method used for the purchase
If the original payment method is no longer available, please contact us to arrange an alternative

7. Chargeback Policy

If you file a chargeback with your payment provider instead of contacting us first, your account will be immediately suspended
We reserve the right to terminate accounts that abuse the chargeback process
Please contact our support team first to resolve any billing disputes

8. Service Credits

In lieu of refunds, we may offer service credits for:

Extended service disruptions
Technical issues that significantly impact your use of the platform
Goodwill gestures for loyal customers

Service credits are applied to your account and can only be used for future MenuManager services.

9. Changes to Pricing

We reserve the right to change our pricing at any time
Existing subscribers will be notified at least 30 days before any price changes
Price changes will take effect on your next renewal date
You may cancel your subscription if you do not agree with the price change

10. Account Termination by MenuManager

We reserve the right to terminate accounts that:

Violate our Terms of Service
Engage in fraudulent activity
Abuse our platform or support resources

In such cases:

No refund will be provided for any remaining subscription period
Access to the service will be immediately revoked

11. Contact Information

If you have questions about our Refund and Cancellation Policy or wish to request a refund or cancellation, please contact us:

Email: support@menumanager.in Website: https://menumanager.in Response Time: We aim to respond to all refund and cancellation requests within 48 hours

12. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of MenuManager after changes are posted constitutes acceptance of the modified policy.

13. Governing Law

This policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu.

Last Review Date: February 2, 2026

By subscribing to MenuManager.in, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.